IT Support Specialist

1 month ago


Winsford, Cheshire, United Kingdom Advanced Medical Solutions Full time
Job Title: Second-Line IT Support Technician

About the Role:

We are seeking a highly skilled Second-Line IT Support Technician to join our IT department at Advanced Medical Solutions. As a key member of our team, you will provide advanced technical support to our global operations, ensuring seamless IT services across multiple sites.

Key Responsibilities:

* Provide second-line support for complex queries escalated from the first-line team
* Troubleshoot software, hardware, and network issues
* Log and track issues using IT support ticketing systems
* Collaborate with the wider IT team to resolve complex issues
* Develop and maintain IT documentation and procedures
* Train and support users on new and existing IT systems and procedures

Requirements:

* Minimum 5 GCSE Grades (C and above) or equivalent, including Maths and English
* Proven experience in a second-line or similar technical support role
* Strong understanding of IT principles and ability to communicate complex concepts to non-technical users
* Experience troubleshooting Windows, networking issues, and a variety of software applications
* Familiarity with ITIL practices and IT support ticketing systems

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a global company and contribute to its growth
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].

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