Front Desk Professional

1 week ago


Slough, Slough, United Kingdom RBH Hospitality Management Full time
Our Ideal Candidate

We are seeking a charismatic and organized individual to join our front desk team as a Guest Service Assistant. As a key member of our team, you will be the first point of contact for our guests, ensuring they receive a warm and welcoming experience from check-in to check-out.

Your Key ResponsibilitiesGuest Services
  • Provide exceptional service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Process bookings and payments with accuracy, ensuring every detail is correct and guests have a seamless stay.
  • Work closely with the housekeeping and maintenance teams to handle guest requests and maintain a high standard of service.
Front Desk Operations
  • Manage the front desk efficiently, handling calls, emails, and reservations with ease.
  • Keep the front desk area clean and organized, creating a welcoming atmosphere for our guests.
  • Stay up-to-date with hotel information and local attractions, providing recommendations to our guests.
What We're Looking For
  • A friendly and approachable demeanor, with excellent communication skills.
  • A problem-solver who can think on their feet and handle any situation with a positive attitude.
  • Strong attention to detail, ensuring accuracy and efficiency in all tasks.
  • A team player who is flexible and adaptable, able to work well under pressure.


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