Customer Service Researcher

2 days ago


Ellesmere Port, Cheshire, United Kingdom Search Full time
Customer Service Researcher

We are seeking a skilled Customer Service Researcher to join our team at Search, a market leading company in Ellesmere Port. As a Customer Service Researcher, you will play a crucial role in gathering information on our clients' upcoming projects and works.

Key Responsibilities:
  • Establish and maintain strong relationships with our business clients through regular communication and consultative conversations.
  • Engage in meaningful discussions to gather information on upcoming projects and works, and update our systems accordingly.
  • Build rapport with clients to further develop relationships and gather additional information.
  • Effectively manage your time and prioritize tasks to meet deadlines.
  • Liaise with the wider team to share information and findings.
  • Deal with inbound enquiries and callbacks in a professional and timely manner.
  • Stay up-to-date with the latest industry news, developments, and regulations.
  • Ensure the company remains GDPR compliant.
What We Offer:
  • Potential long-term career opportunities within the wider business.
  • 34 days annual leave (25 working, birthdays off, eight bank holidays) increasing to 39 days with service.
  • Hybrid working - 2 days at home / 3 days in the office.
  • Life assurance and private pension.
  • Full industry training for continued professional development.

We are an equal opportunities recruiter and welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.



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