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Research Analyst

2 months ago

Ellesmere Port, Cheshire, United Kingdom Infopro Digital Full time
{"title": "Researcher Role", "description": "Researcher Role

Infopro Digital is seeking a skilled Researcher to join its Barbour ABI brand. As a Researcher, you will play a crucial role in researching current construction projects to generate opportunities for our customers.

Key Responsibilities:

  • Conduct in-depth research on construction projects using various sources, including the telephone, internet, and other communication channels.
  • Interact with customers through our internal CRM systems to provide project information and answer queries.
  • Manage your workload to ensure project information is up-to-date, accurate, and delivered on time.
  • Achieve key performance indicators (KPIs) related to project volume and data quality.
  • Liaise with colleagues within the business to ensure seamless collaboration.
  • Build relationships with contacts in the construction industry.

Requirements:

  • Minimum 2 years' experience in an outbound calling role, preferably in research, debt collection, account management, or sales.
  • GCSE pass in Maths and English (Grade C or above) or equivalent qualification.
  • Effective communication and active listening skills.
  • Excellent telephone manner.
  • Experience working towards and achieving KPIs.
  • Resilience and strong work ethic.
  • Dedication to producing high-quality output.
  • Team player with a sound understanding of your role in supporting the wider team.
  • Excellent organizational and time management skills.
  • Attention to detail.
  • Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
  • Experience with CRM systems and analytical skills.

What We Offer:

  • A 6-month induction program with continuous training and development opportunities.
  • A supportive leadership team with a focus on internal growth and development.
  • An open-plan office with free car parking and excellent location.
  • A range of benefits, including 25 days' holiday (rising to 30 days with increased service), hybrid working, and a pension plan.

About Us:

Infopro Digital is a B2B group specializing in information and technology, with a presence in 18 countries and 4,000 employees of 55 nationalities. We connect professional communities and provide solutions that help decision-makers make informed decisions and companies develop their business and performance sustainably.

Equal Opportunities:

We are committed to equal opportunities and do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We welcome applications from diverse candidates and encourage you to complete the anonymous monitoring form.

"}