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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Tate Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and engineers.

Key Responsibilities

  • Provide timely and effective support to customers and engineers via various communication channels.
  • Re-book appointments and jobs when engineers are unable to complete work.
  • Reallocate work when engineers are absent or unavailable.
  • Update various systems and records to ensure accurate and up-to-date information.
  • Gather information from other teams to close jobs and ensure seamless customer experience.
  • Assist engineers and customers with queries and concerns.
  • Perform general administrative tasks to support the team's operations.

Requirements

  • Strong written and verbal communication skills.
  • Confident computer user with experience in using various software applications.
  • Previous customer service experience in a retail or call centre environment.
  • Previous administration experience is desirable but not essential.
  • Natural problem-solving skills with a commitment to delivering high-quality results.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Knowledge of Excel and other Microsoft Office applications is advantageous.

What We Offer

  • A professional and supportive work environment.
  • A friendly and collaborative team.
  • Parking facilities on site.
  • Subsidized canteen on site.

Tate is an Equal Opportunities Employer

We are committed to promoting equal opportunities and diversity in the workplace. We welcome applications from all qualified candidates and encourage you to let us know if there are any adjustments we can make during the application or interview process.