Customer Service Representative
1 month ago
Adecco UK Ltd is seeking a skilled Customer Service Representative to join their team in a Business to Business environment. The ideal candidate will provide exceptional support to a PPE Company based in Melton, handling customer queries, processing orders, and offering solutions to ensure customer satisfaction.
Main Responsibilities:- Customer Service: Handle customer inquiries in a professional and timely manner, striving to exceed customer expectations.
- Order Processing: Process customer orders accurately and efficiently, utilizing computer systems and software.
- Product Information: Provide product information, resolve issues, and offer appropriate solutions to ensure customer satisfaction and retention.
- Record Keeping: Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Team Collaboration: Collaborate with the sales team to provide seamless customer support throughout the sales process.
- Product Knowledge: Continuously enhance product knowledge to effectively address customer inquiries.
- Communication: Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
- Logistics: Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.
Applicants must possess excellent administrative and numeracy skills, be hardworking and reliable. If you are a motivated individual looking for a challenging role, please apply via this website.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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