Homeownership Program Manager

3 weeks ago


City Of London, United Kingdom Service Care Solutions Ltd Full time
Job Title: Homeownership Program Manager

Join our dedicated team as a Homeownership Program Manager, responsible for overseeing the administration of our homeownership services. This is an excellent opportunity to work with a dynamic team and make a real difference in people's lives.

About the Role:

The successful candidate will be responsible for managing the day-to-day activities of our homeownership team, ensuring that all administrative tasks are completed efficiently and effectively. Key responsibilities include updating homeowner accounts, issuing Welcome Packs, and assisting with service charge-related enquiries.

Key Responsibilities:
  • Managing the administration of homeowner accounts and issuing Welcome Packs.
  • Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
  • Supporting the Homeownership Manager with ad hoc tasks as required.
  • Liaising with Customer Services to provide first-contact resolution and training support.

Requirements:

  • GCSEs or equivalent qualifications, including English and Maths.
  • Excellent customer service skills, with a focus on delivering high-quality results.
  • Competency with IT systems, including Microsoft Office and housing management software.
  • Familiarity with social housing and property management is advantageous.

Contract Details:

  • Working Hours: 35 hours per week
  • Length of Contract: 3-Month Contract - Likely Temp to Perm
  • Rate: £18.38 per hour (PAYE inclusive of holiday pay)
Estimated Salary: £15,750 per annum (based on 35 hours/week and 52 weeks/year)

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