Homeownership Program Manager
3 weeks ago
Join our dedicated team as a Homeownership Program Manager, responsible for overseeing the administration of our homeownership services. This is an excellent opportunity to work with a dynamic team and make a real difference in people's lives.
About the Role:The successful candidate will be responsible for managing the day-to-day activities of our homeownership team, ensuring that all administrative tasks are completed efficiently and effectively. Key responsibilities include updating homeowner accounts, issuing Welcome Packs, and assisting with service charge-related enquiries.
Key Responsibilities:- Managing the administration of homeowner accounts and issuing Welcome Packs.
- Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
- Supporting the Homeownership Manager with ad hoc tasks as required.
- Liaising with Customer Services to provide first-contact resolution and training support.
Requirements:
- GCSEs or equivalent qualifications, including English and Maths.
- Excellent customer service skills, with a focus on delivering high-quality results.
- Competency with IT systems, including Microsoft Office and housing management software.
- Familiarity with social housing and property management is advantageous.
Contract Details:
- Working Hours: 35 hours per week
- Length of Contract: 3-Month Contract - Likely Temp to Perm
- Rate: £18.38 per hour (PAYE inclusive of holiday pay)
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