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Customer Experience Specialist

2 months ago

Reigate, Surrey, United Kingdom Opus Technology Full time £3,000
Customer Experience Specialist

Opus Technology is seeking a highly motivated and customer-focused individual to join our Service Delivery Team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:
  • Provide first-line responses to customer service requests via telephone, email, web, and portal
  • Maintain allocated work pools and ensure all cases are worked according to SLA's
  • Proactively manage CRM tickets and provide out-of-hours support to our customers
  • Ad-hoc cover for accepting orders/deliveries, dealing with post, and logistics controller duties
Requirements:
  • At least 5 GCSE grades at 'C' level or above, including Maths and English
  • Previous employment in a customer service or coordination role
  • IT Microsoft Office proficiency, with exposure to databases preferred
  • Strong problem-solving ability and excellent customer care skills
  • Ability to communicate at all levels with an excellent telephone manner
  • High level of personal motivation and a desire to further skills and career through In-House training
What We Offer:
  • Free daily breakfasts in the office
  • Monthly 'shining star' employee recognition awards
  • Pension and life insurance
  • Refer a friend scheme (£1,000)
  • Mental health, financial, and legal support
  • Training and development plans
  • Option to buy and sell holiday

Opus Technology is a world-class provider of contact centre, business telecoms, managed IT, business mobile, and IoT services. We have achieved platinum partner status with leading technology partners and deliver our expertise to over 1,000 large SME, mid-market, enterprise, and public sector organisations across the UK.