Customer Service Representative

2 days ago


Nuneaton, Warwickshire, United Kingdom Nuffield Health Full time
Job Description:
We are seeking a skilled and enthusiastic Front of House Team Member to join our team at Nuffield Health in Nuneaton. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to all visitors to our club. This will involve greeting members, answering queries, and ensuring that everyone feels valued and welcome.

About the Role:
This is a permanent part-time position, working 16 hours per week. You will be required to provide a warm and welcoming atmosphere, answer queries in a caring and helpful way, and ensure that all interactions with members are positive and engaging. You will also be expected to work effectively as part of a team, supporting the smooth running of our reception area and contributing to the overall success of our business.

Responsibilities:
* Provide exceptional customer service to all visitors to the club
* Support the smooth running of the reception area
* Create a friendly, relaxing, and professional environment
* Answer queries in a caring and helpful way
* Be able to swim to a high standard and be willing to undergo training to cover lifeguard breaks

Requirements:
* Basic computer skills, including Word and Excel
* Excellent communication and interpersonal skills
* Ability to work effectively as part of a team
* Flexibility and willingness to adapt to changing circumstances

Benefits:
We offer a range of benefits, including free gym membership, health assessments, retail discounts, and pension options. Our benefits package is designed to help you feel healthy, happy, and valued in your role. We believe that by investing in our employees, we can create a positive and productive work environment that benefits everyone involved.

The estimated salary for this role is £24,980.80 per annum, pro rata.

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