Senior Customer Service Representative

6 days ago


Nuneaton, Warwickshire, United Kingdom Loaf UK Full time
Job Title: Customer Experience Specialist

Overview
At Loaf UK, we prioritize customer satisfaction and are seeking a skilled professional to join our team as a Customer Experience Specialist. This role requires a strong passion for delivering exceptional customer experiences and a commitment to resolving customer inquiries efficiently.

Job Summary/>This position involves handling customer inquiries via phone, email, or live chat, working closely with our delivery team to resolve any issues, and collaborating with other departments to improve customer experience. If you possess excellent communication skills, problem-solving abilities, and a strong desire to excel in customer service, we encourage you to apply.

Key Responsibilities
  • Deliver exceptional customer experiences through various communication channels.
  • Resolve customer inquiries promptly and professionally.
  • Collaborate with the delivery team to address any delivery-related issues.
  • Liaise with other departments to enhance customer satisfaction.

Requirements
  • Previous customer service experience in a fast-paced environment.
  • Excellent listening, verbal, and written communication skills.
  • Ability to problem-solve and think critically.
  • A willingness to go above and beyond for customers and colleagues.

Interview Process

The interview process will involve a face-to-face conversation with our team and a tour of our office in Nuneaton. We strive to create an inclusive environment and welcome applications from candidates with diverse backgrounds.



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