Head of Savings Operations

2 days ago


Carmarthen, Carmarthenshire, United Kingdom Carmarthenshire County Council Full time

About This Role

We are seeking an experienced and visionary Head of Savings Operations to lead our operational functions and drive excellence across our Digital Savings team and Branch Network support. Estimated salary: £65,000 - £80,000 per annum. The successful candidate will bring a forward-thinking approach to modernising our operations with a focus on enhancing the customer experience through digital solutions and optimised ways of working.

This role is ideal for a leader who is passionate about operational excellence, skilled in navigating complex regulatory landscapes, and driven to evolve processes that meet the changing needs of our customers in a fast-paced digital landscape.

The Key Responsibilities:

  • Develop and execute the operational strategy for savings products for the Digital and Branch support teams.
  • Lead, mentor, and develop the operations team, fostering a high-performance culture focused on operational excellence and innovation.
  • Create and champion a motivated, inclusive and continuous learning culture within the branch network.
  • Oversee the daily operations across all savings products for the Digital channel and back-office support function for the Branch Network.
  • Promote a customer-centric culture within the operations team, ensuring high service levels for account management, queries, and escalations.

The Ideal Candidate:

  • A passion for driving an inclusive culture, continuous development and building engaged, high-performing teams.
  • Excellent leadership capacity, including strong communication, negotiation, and interpersonal skills, with the ability to motivate people and drive outstanding performance.
  • Ability to lead colleagues through transformation and modernisation initiatives.
  • In-depth understanding of how to access, analyse and interpret raw data and output to inform key decisions.


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