Restaurant Operations Manager

4 weeks ago


Manchester, United Kingdom North Full time

San Carlo Manchester is seeking a skilled Floor Manager to lead our restaurant team.

Our Story

The Distefano family, spanning two generations, founded San Carlo over 30 years ago and has since grown to 25 authentic Italian restaurants across the UK, with a presence in Kuwait, Bangkok, Qatar, Bahrain, and Dubai.

Colleague Benefits:

  • You will be part of a global family-owned company, offering opportunities for growth and development.
  • Enjoy free, healthy meals while on duty.
  • Receive a 30% discount in our restaurants for you and your friends and family.
  • Access a gym discount scheme.
  • Utilize Squadra, our people platform, for exclusive discounts and rewards at thousands of companies worldwide.
  • Benefit from support in training and continuing professional development.
  • Access online development training through our San Carlo App, 'Lacademia.'
  • Enjoy flexibility with Wagestream, allowing you to track, build, and manage your pay.
  • Access a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Take advantage of free, confidential counseling sessions to support your wellbeing.
  • Access a free online health portal, providing resources to help you reach your goals.
  • Utilize Hapi-life, a platform for overall wellbeing, covering mental, financial, social, and physical health.
  • Participate in our 'Refer a Friend' program and earn up to £1000 per person.

Key Responsibilities:

  • Delegate work assignments, ensuring the right person is assigned the right task, adapting to their skills and needs.
  • Assist in the recruitment of new employees for the restaurant.
  • Ensure the smooth operation of the restaurant and maintain adequate staffing levels each day.
  • Deliver a high standard of service at all times.
  • Support employee performance and encourage them to meet acceptable standards.
  • Assist and support the training and development of all employees.
  • Effectively handle customer complaints.

Required Qualifications & Experience:

  • Two years of experience in a similar role.
  • Team management experience.
  • Excellent communication skills.
  • Meticulous attention to detail, highly organized, and capable of handling multiple tasks.
  • A proactive self-starter who can work independently with good judgment and minimal direction.


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