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Front Office Manager

2 months ago

London, Greater London, United Kingdom Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Novotel London Bridge Hotel. As a key member of our hotel operations team, you will be responsible for leading and motivating the front office team to deliver exceptional customer service and ensure operational excellence.

Main Responsibilities:

  • Lead and Motivate the Front Office Team: Ensure the hotel standards are delivered to meet customer satisfaction and audit targets.
  • Duty Management Shifts: Manage front office shifts, including check-in, check-out, and guest services.
  • Exceed Departmental Targets: Identify new opportunities to increase profit contributions and cost control.
  • Participate in Revenue and Sales Activities: Actively participate in revenue and sales activities operated by head office and specific operational activities.
  • Recruit and Train New Staff: Recruit, train, and develop new staff members to ensure a high-performing team.
  • Deal with Guest Enquiries and Complaints: Resolve customer complaints and provide exceptional guest service.

What We Offer:

We offer a range of benefits to our employees, including:

  • Training and Development Programmes: Opportunities for professional development and growth.
  • Attractive Annual Bonus Scheme: A bonus scheme that rewards exceptional performance.
  • Discount Card: A discount card for use in Accor hotels worldwide.
  • Complimentary Stays: Complimentary stays in UK hotels.
  • Meals on Duty: Meals provided during working hours.
  • Uniforms and Dry Cleaning: Uniforms and dry cleaning provided.
  • Recommend a Friend Scheme: A scheme to reward referrals.
  • Employee Advisory Service: Access to an employee advisory service.
  • Discounts in Shops and Hotel Partners: Discounts in shops and hotel partners.