Security Operations Manager

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom OCS Group Full time

About The Role Summary & Purpose of the Role

This position for the Security Officer will be fully trained in security operations. The role involves patrolling malls, service areas, service desks, and public areas. Advising tenants on management regulations, diffusing incidents, and preventing occurrences using 'minimal enforcement'. Maintaining fire, health, and safety regulations and securing the premises. In the course of duty, aiding the public and shop mobility, first aid (if qualified) using 'customer care' procedures at all times. All duties to be carried out in adherence with the IFM health and safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained You will be working on a variable shift rota between 06:30 to 18:30 Responsibilities

  • Start shift promptly at time designated, in full uniform.
  • Appearance to be clean, smart, and tidy always.
  • Responsible for active communication of 'changeover' of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-through of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
  • Responsible for the awareness of health and safety. Procedures carried out must be in line with the health and safety policy - set procedures are indicated in the assignment instructions.
  • Responsible for full comprehensive understanding of fire alarm procedures.
  • Responsible for acting as an evacuation marshal in the event of a major incident.
  • In relation to a major incident must be fully conversant with the location of all plant room, service corridors, and lifts, both by location and by name.
  • Assisting tenants on request on the event of an incident - this may be in person or by camera or both.
  • Assisting police presence on site either in person, by camera, or by statement.
  • Awareness of responsibilities and powers as a member of the security team and when to hand over to police instructions.
  • Responsible for diffusing incidents and situations in the malls.
  • Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
  • Security guards not trained in first aid must be made aware of manned first aider on shift.
  • Knowledge of in-house radio usage plus call signs.
  • Use patrol monitor (Deister) system to assist with accident and incident control and prevention.
  • Responsible on night shift to maintain check calls as required.
  • At all times to follow through any managerial instructions.
  • To ensure all work is carried out in a safe, proper, and thorough manner taking into account health and safety legislation, Incentive FM policies and procedures, risk assessments, and method statements.
  • Maintain confidentiality in all aspects of client and staff information.
  • Report anything in need of repair or replacement to the appropriate person.
  • Keep your working area and space clean and tidy at all times and your tools and equipment safely stored.
  • Be familiar with the required care standards regulations governing your job.
  • Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
  • Be prepared to receive and undertake further training as required.
  • At all times to follow through any managerial instructions

Skills and Experience

  • SIA licence (CCTV & DS were applicable)
  • Experience of working and building partnerships with clients.
  • IOSH trained desirable.
  • Articulate and has the ability to communicate effectively with the clients and the IFM teams.
  • Organised individual who can demonstrate a record of planning and managing workflows.
  • Able to demonstrate an understanding of high-quality service delivery and their impact on this.
  • The ability to be agile and flexible to meet the needs and demands of the role.
  • Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail.

About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of GBP1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including cleaning, catering, security, technical services, energy management, and compliance, front of house, landscaping, logistics, waste management, and pest control services to the public and private sectors, and our mission is to make people and places the best that they can be.

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