Customer Service Supervisor

2 days ago


Swansea, United Kingdom Mecca Bingo Full time

Job Description:

We're looking for a talented Customer Service Supervisor to join our team in Swansea. As a key member of our management team, you will be responsible for providing exceptional customer service, leading and motivating a team of staff, and contributing to the success of our Mecca Bingo business.

Responsibilities:

  • To provide excellent customer service by ensuring all customers have a great experience when visiting our clubs
  • To lead and motivate a team of staff to achieve high standards of customer service and sales performance
  • To identify and implement opportunities to improve customer satisfaction and increase sales
  • To work closely with other departments to ensure effective communication and collaboration

Requirements:

  • A proven track record of leading and managing teams to deliver results
  • Excellent customer service skills and the ability to resolve customer complaints effectively
  • Strong communication and interpersonal skills
  • The ability to work under pressure and prioritize tasks effectively

Perks:

  • A competitive salary of £31,930 per annum
  • Ongoing training and development opportunities to help you succeed in your role
  • A fun and supportive working environment
  • The chance to work for a market-leading company that values its employees

Qualifications:

  • Your attitude is more important than experience; we're looking for people who love looking after customers, are fun, adaptable, caring, and hardworking
  • Leading a team by attracting, recruiting, training, and appraising talented personnel

Bonus Information:

#LI-TC1 #LI-Onsite



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