Credit Controller/Accounts Receivable Specialist

2 days ago

Middlesbrough, Middlesbrough, United Kingdom Causeway Technologies Full time
{"title": "Credit Controller/Accounts Receivable Specialist", "description": "Job Summary

We are seeking a highly skilled Credit Controller/Accounts Receivable Specialist to join our Finance Operations team. As a key member of our team, you will be responsible for managing customer accounts, chasing outstanding debt, and maintaining accurate records.

Key Responsibilities
  • Take ownership of the debtor's ledger, managing customer accounts and ensuring an audit trail is maintained on all communication with customers.
  • Chase outstanding debt from customers and meet monthly cash collection targets to maintain positive cash flow.
  • Follow the credit control chase procedure, ensuring relevant dunning letters are sent and the support stop process is followed, where necessary.
  • Ensure accuracy of receipts allocated to invoices and credit notes, so that customer balances show the correct due debt and that debtor information is accurate.
  • Report on debt management and cash collection for senior management, including cash forecasting for managing cash flow requirements.
  • Identify slow-moving accounts, noting key details on the credit control system, so that delinquent debts are escalated for case management.
  • Investigate and issue credit notes to correct errors and maintain accuracy and confidence in the accounting balances.
  • Post and lodge cheques from customers and review daily bank receipts, including credit transfers, so that funds are credited for value as soon as possible.
  • Communicate courteously with internal and/or external customers by telephone and email, building positive relationships, investigating, responding to, and progressing issues and queries to a successful conclusion at the earliest time.
Requirements
  • Relevant experience in a Credit Control environment.
  • Knowledge and experience of dunning and debt collection escalation procedures.
  • Competence in analysing slow-moving accounts, to set out collection strategies to resolve each case.
  • Good financial and commercial acumen.
  • Proficient use of the most common Microsoft applications, including intermediate knowledge of Excel to download and analyse data.
  • Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation, and the ability to remain calm and objective under pressure.
  • Articulate with excellent communication skills and an excellent telephone manner and customer service abilities.
  • A keen interest in the commercial aspects of the business.
  • Ability to take responsibility for own personal development in line with performance objectives.
  • Flexible and adaptable with enthusiasm for new ideas and a willingness to learn and embrace change within a dynamic organisation.
What We Offer
  • 25 days annual leave + public holidays, increasing with length of service.
  • 4% matched pension.
  • Income protection and life assurance.
  • We take mental health seriously and have a dedicated EAP available 24/7.
  • \u00a3100 allowance towards a fitness club.
  • Private Medical Insurance.
  • Paid study leave + volunteering days.
  • Car Scheme.
"}

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