Field Service Team Lead

17 hours ago


Redhill, United Kingdom Field Solutions Group Full time
In your role as a Field Service Team Lead at Field Solutions Group, you will be responsible for leading a team of field engineers in providing exceptional customer service. You will oversee the allocation of jobs, manage daily workloads, and maintain effective relationships with our customers and field-based teams. To succeed in this role, you will need to possess excellent leadership and communication skills, be able to manage multiple priorities, and have a proven track record of delivering results in a fast-paced environment. In return, we offer a competitive salary, opportunities for professional growth, and a dynamic work environment. Our estimated salary range for this position is £55,000 - £65,000 per annum, depending on experience.

Key Responsibilities

* Lead a team of field engineers in providing exceptional customer service
* Oversee the allocation of jobs to field engineers in a productive and cost-effective manner
* Manage daily workloads to meet customer targets and onsite requirements
* Develop strong relationships with field-based workforce and customers
* Handle incoming calls from customers and log jobs as required

Requirements

* A degree in Business Administration or a related field
* 3+ years of experience in a customer-facing role, preferably in a services industry
* Excellent leadership and communication skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficient in MS Office suite, including Word, Excel, and Outlook

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