Senior In-Service Support Engineer

1 month ago

Loudwater, Buckinghamshire, United Kingdom Ultra Full time
About the Role

We are seeking a highly skilled and experienced Senior In-Service Support Engineer to join our team at Ultra Maritime. As a key member of our In-Service Support team, you will be responsible for providing back-office engineering support to our field service teams and end users to ensure mission success, 24/7/365, anywhere in the world.

Key Responsibilities
  • Support the delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority, and our customers and users.
  • Ensure support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts.
  • Provide a proactive response to emerging technical issues, including customer fault reports and technical queries.
  • Work closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
  • Manage and monitor system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products.
  • Define and lead the implementation of programmes of inspection and preventative maintenance.
  • Ensure that customer equipment remains safe and suitable for continued service.
  • Coordinate and cooperate with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing.
  • Manage Integrated Logistics Support documentation and implement change requests as required.
  • Highlight resource conflicts or constraints to engineering management.
  • Produce estimates for new engineering work (e.g., redesign, obsolescence) and plan the work.
  • Instil Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
  • Implement the obsolescence strategies for a product line.
Requirements
  • A Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines. A suitable level of experience in engineering would be considered if no formal qualifications are available.
  • Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle.
  • Provided leadership and worked in the management of the latter aspects of the CADMID/T cycle.
  • Demonstrated the ability to plan and execute support tasks on engineering projects.
  • Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management).
  • Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
  • A background working with maritime equipment would be a bonus.
Personal Attributes
  • A detail-oriented problem solver, with a passion for supporting the customer.
  • Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
  • Possess excellent organisational and management skills.
  • Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package.
  • Have the willingness to mentor, motivate, and encourage junior members of the team, to allow their own competency level to improve.
  • Demonstrate excellent people and stakeholder management skills, report writing, and attention to detail.
  • Cooperate well with others to achieve outstanding outcomes.
  • Hold or be capable of achieving Security Clearance (SC) or higher with no caveats.
  • Possess a full driving license. This role is office-based with occasional travel across Ultra sites and to customer and supplier locations.
Benefits
  • Optional 9-day fortnight.
  • TOIL.
  • Flexible working hours.
  • 1pm finish on a Friday.
  • Annual bonus.
  • Hybrid working for certain job roles.
  • Casual dress.
  • 25 days holiday.
  • Christmas shut down.
  • Option to buy or sell holiday.
  • Option to purchase private health care, dental, critical illness, etc. via salary sacrifice.
  • Reward hub - discounts at over 200 online stores.
  • 4 x annual salary life cover.
  • Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).

#LI-SS

#MAR

#LI-Onsite

#LI-Hybrid

Relocation Support

At Ultra Maritime, we understand the importance of attracting and retaining high-level talent. We offer financial support to candidates considering relocation, subject to HMRC guidelines.

Nationality Requirements

Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Diverse & Inclusive Employer

Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity, and equality. We promote a workplace that welcomes people from all backgrounds and cultures, believing that this will increase our diversity of thinking and ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.

Company: Ultra Maritime

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