Senior In-Service Support Engineer
6 days ago
We are seeking a highly skilled and experienced Senior In-Service Support Engineer to join our Defence team at Ultra Maritime. As a key member of our In-Service Support team, you will be responsible for providing back-office engineering support to our field service teams and end users to enable them to achieve mission success, 24/7/365, anywhere in the world.
Key Responsibilities- Support Delivery: Work closely with the Project Manager, Project Engineering Lead, System Design Authority, and customers to ensure the delivery of our In-Service support obligations.
- Support Project Approaches: Ensure that support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts.
- Technical Issue Resolution: Provide a proactive response to emerging technical issues, including customer fault reports and technical queries.
- Solution Development: Work closely with the engineering team to develop solutions that are technically and commercially acceptable.
- System Performance Management: Manage and monitor system performance, conduct root cause analysis of faults, and seek opportunities to improve the in-service delivery performance of our products.
- Programme Implementation: Define and lead the implementation of programmes of inspection and preventative maintenance.
- Customer Equipment Safety: Ensure that customer equipment remains safe and suitable for continued service.
- Field Support Coordination: Coordinate and cooperate with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing.
- Integrated Logistics Support: Manage Integrated Logistics Support documentation and implement change requests as required.
- Resource Management: Highlight resource conflicts or constraints to engineering management.
- Engineering Work Planning: Produce estimates for new engineering work (e.g., redesign, obsolescence) and plan the work.
- Engineering Excellence: Instil Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
- Obsolescence Strategies: Implement the obsolescence strategies for a product line.
- Education: A Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines.
- Experience: Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle.
- Leadership Experience: Provided leadership and worked in the management of the latter aspects of the CADMID/T cycle.
- Support Task Planning: Demonstrated the ability to plan and execute support tasks on engineering projects.
- Engineering Project Management: Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management).
- Tight Deadline Management: Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
- Maritime Equipment Experience: A background working with maritime equipment would be a bonus.
- Interpersonal Skills: Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
- Organisational Skills: Possess excellent organisational and management skills.
- Accountability: Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package.
- Mentorship: Have the willingness to mentor, motivate, and encourage junior members of the team, to allow their own competency level to improve.
- People Management: Demonstrate excellent people and stakeholder management skills, report writing, and attention to detail.
- Teamwork: Cooperate well with others to achieve outstanding outcomes.
- Security Clearance: Hold or be capable of achieving Security Clearance (SC) or higher with no caveats.
- Driving License: Possess a full driving license. This role is office-based with occasional travel across Ultra sites and to customer and supplier locations.
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