Facilities Management Advisor

4 days ago


Norwich, Norfolk, United Kingdom Norse Group Full time
Customer Contact Support Role

We are seeking a friendly and approachable individual to join our Customer Contact Support team as a Facilities Management Advisor. In this role, you will be the first point of contact for our customers, responding to their queries and providing solutions to their problems.

The successful candidate will possess excellent customer service skills, with the ability to communicate effectively and empathetically. You will also be organized, with a methodical approach to tasks and responsibilities.

Duties:

  • Answer and resolve customer queries via phone and email
  • Update records on our bespoke database
  • Collaborate with colleagues to ensure comprehensive support 24/7

Our Offer:

  • A salary of £25,000 - £30,000 per annum
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment

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