Customer Insights Analyst

3 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Customer Insights Analyst to join our team at Hastings Direct. As a key member of our analytical function, you will play a critical role in driving business growth and improvement through data-driven insights.

Key Responsibilities
  • Design and deliver regular and ad-hoc reporting and MI to support business decision-making
  • Maintain data quality and integrity through automated testing, monitoring, and validation techniques
  • Work with data across our analytical platforms to generate insights that identify improvement opportunities
  • Help build data products and tools that enable business teams to drive value
  • Be a subject matter expert on data and reporting across Quality Assurance or Voice of Customer
  • Work with data consumers to interpret requirements and shape outcomes
Requirements
  • Prior experience working in an analytical role within a corporate environment
  • Able to demonstrate previous experience in delivering analytical projects and structuring analysis to meet stakeholder requirements
  • Experience in using MS Office (Excel and PowerPoint), SQL, and Power BI
What We Offer

At Hastings Direct, we offer a range of benefits and opportunities for growth and development. These include:

  • An attractive salary based on experience
  • Flexible working arrangements, including hybrid working options
  • A competitive bonus scheme
  • Access to private healthcare and dental plans
  • Discounted health assessments and cycle to work schemes
  • Onsite facilities and social events

We are an equal opportunities employer and welcome applications from all suitably skilled persons. Please note that we have a thorough referencing process, which includes credit and criminal record checks.



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