IT Support Specialist
4 weeks ago
We are seeking a skilled Service Desk Analyst to join our Customer Services department. As a Service Desk Analyst, you will be responsible for monitoring and progressing all orders that come into Customer Services through various channels, including internal and external systems, email, and telephone.
Key Responsibilities:- Manage the end-to-end customer support experience within agreed SLAs and KPIs
- Follow standard documented processes and procedures as required
- Record all customer interaction within company systems
- Use the relevant IT tools as provided and required
- Take ownership of operational customer issues through to full resolution within agreed customer service level agreements and KPIs
- Adhere to agreed levels within the escalation process, seeing through to successful resolution
This is a hybrid role with 3 days a week spent in the office and the remaining days working remotely. The shift pattern is across 8.30 am and 6 pm, Monday to Friday.
We are looking for a motivated and organized individual with excellent communication skills to join our team. If you are a strong team player with a passion for delivering excellent customer service, we would love to hear from you.
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IT Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom IT M S Full timeWe are seeking a skilled IT Support Specialist to join our team at The Compleat Food Group. As a key member of our IT team, you will be responsible for providing exceptional support to our business by owning issues raised through our Service Desk system from identification to resolution.Key Responsibilities:Support the business by owning issues raised...
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Cloud Infrastructure Specialist
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Learner Support Specialist
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IT Support Specialist
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Product Support Specialist
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Physiotherapy Support Specialist
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DevSecOps Lead Specialist
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Retail Support Specialist
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Care and Support Specialist
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Retail Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for a Retail Support Specialist to join our team. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals. The Retail Support Specialist will be responsible for providing service and support to customers, participating in all aspects...
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Care and Support Specialist
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Nottingham, Nottingham, United Kingdom Homes Plus Full timeCare and Support SpecialistWe are seeking a Care and Support Specialist to join our team at Homes Plus in Nottingham. This role involves working with vulnerable individuals, providing support and guidance to help them achieve their goals.In this position, you will work closely with customers, employees, and external agencies to deliver a comprehensive...
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Welfare Support Specialist
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Nottingham, Nottingham, United Kingdom Fosse Healthcare Full timeFosse Support Services is seeking a skilled Welfare Support Specialist to join our rapidly growing division. In order to be eligible for the position, you must have a full UK driving license and access to your own vehicle.
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Technical Support Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Microlise Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Support Services team at Microlise. As a Technical Support Specialist, you will play a pivotal role in ensuring a speedy and professional response to issues and incidents, while delivering exceptional customer support.Key Responsibilities:Assess and...
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Family Support Specialist
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Commercial Support Specialist
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