Front of House Team Member

7 days ago

Inverness, Highland, United Kingdom Bannatyne Health Club Full time

Job Title: Front of House Assistant

Hours: 24 hours per week (32 hours per week also available)

Rate of Pay: 11.44 ph

Location: Inverness

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne Health Club. As the first point of contact for our guests, you will be responsible for creating a lasting impression and ensuring a seamless experience.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries.
  • Prepare and serve a variety of beverages and light snacks efficiently.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.

Requirements:

  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Desirable: Proven experience in a receptionist or customer service role, preferably in the hospitality industry. Proficiency in using booking systems and basic computer skills.

About Bannatyne: Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will be part of a team dedicated to making a difference in people's lives.

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