Front of House Team Member

1 month ago

Inverness, Highland, United Kingdom Bannatyne Health Club Full time
Front of House Assistant

Job Title: Front of House Assistant

Hours: 24 hours per week

Rate of Pay: £11.44 per hour

Location: Inverness

This role is to cover maternity leave.

We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne Health Club. As the first point of contact for our guests, you will be responsible for creating a seamless and exceptional experience for them.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Deal with emails, phone calls, and face-to-face queries in a timely and efficient manner.
  • Prepare and serve a variety of beverages and light snacks efficiently.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Handle guest inquiries, providing information about spa services, treatments, and products.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.

Requirements:

  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organisational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.

Desirable: Proven experience in a receptionist or customer service role, preferably in the hospitality industry. Proficiency in using booking systems and basic computer skills.

About Bannatyne: Bannatyne is a leader in the health and wellness industry, dedicated to making a difference in people's lives. As a Front of House Assistant, you will be part of a team that is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

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