Senior Critical Operations Manager

4 days ago

London, Greater London, United Kingdom CBRE Full time

Job Summary:

Critical Services Supervisor at CBRE Global Workplace Solutions

We are seeking a skilled and experienced Critical Services Supervisor to join our team. As a Critical Services Supervisor, you will play a key role in ensuring the smooth operation of our critical services, including planned preventative maintenance, reactive tasks, and daily checks.

As a representative of CBRE, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met efficiently and effectively.

In this role, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering high-quality services and making a positive impact on our clients' businesses.

About the Role:

  • Support the Engineering Manager in leading the shift team and ensuring all statutory and non-statutory Planned Preventative Maintenance is completed within required timeframes.
  • Supervise the critical services shift team and senior technical representative out-of-hours.
  • Carry out electrical switching operations on systems within Change Control process and authorization limits to agreed switching programmes.
  • Responsible for escalation of all incidents and writing of incident reports, adhering to approved escalation procedure.
  • Operate all systems within the building in a competent, effective, and efficient manner, adhering to guidelines, bulletins, and SOPs as required.
  • Ensure that service providers' work sheets are signed off, quality of works inspected, and any recommendations escalated.
  • Undertake training as required by the post and engineering manager, ensuring rest of the shift team is compliant with training.
  • Ensure method statements and risk assessments (including dynamic risk assessments) are prepared for all tasks carried out to ensure safe working practices.

About You:

  • Proven experience as an engineer in building services within critical environments.
  • Previous experience working a continental shift pattern (including weekends and nights).
  • Good communication and interpersonal skills.
  • Committed to delivery of excellent customer service.

Salary:

£55,000 - £65,000 per annum, dependent on experience.

Location:

Global locations across Europe, Middle East and Africa (EMEA).

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