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Senior Account Manager

1 month ago

London, Greater London, United Kingdom Critical Mass Full time
Job Description

As a Senior Account Manager at Critical Mass, you will be the client's champion within the agency. You will be responsible for growing and managing client relationships, while receiving strategic guidance from an Account Director or Client Partner. Your goal will be to deliver excellent digital experiences and drive business profitability.

Key Responsibilities:

  • Manage client relationships and ensure client satisfaction.
  • Build relationships with senior members of client organizations.
  • Own client satisfaction and target a 100% client reference-ability.
  • Lead projects and initiatives to delivery.
  • Create opportunities for deeper collaboration and interaction that reinforces the client's status as an innovative participant in the creation of cutting-edge solutions.
  • Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions.
  • Provide leadership, support, and ongoing guidance to team members.
  • Provide internal teams with appropriate insight into client's strategic business initiatives.
  • Have a point of view on industry structure, trends, initiatives, and issues.
  • Provide insights into organizational opportunities for cross and up-sell opportunities.
  • Oversee the development of detailed proposals and statements of work.
  • Significantly grow the client relationship in terms of revenue generated and account profitability.
  • Proactively sell and manage customer expectations and communicate project and profit risks to internal team.

Requirements:

  • 4-5 years of Account Management experience in a digital agency.
  • Experience with site development, specifically involvement in large scale site design, build-out and maintenance and enhancements.
  • Previous experience working within the Alcohol and/or Luxury categories would be advantageous.
  • Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies.
  • Knowledge of programs, projects, and management processes and toolsets.
  • Demonstrated abilities in negotiation and leadership.
  • Excellent written and oral communication skills, including presentation.
  • A comprehensive and detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers.
  • Excellent interpersonal skills, especially in situations involving consensus and team building.
  • Ability to handle multiple tasks simultaneously.
  • Team-oriented mindset and ability to work with remote or decentralized teams.
  • A keen sense of creative thinking and problem solving.

About Critical Mass:

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to us.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs us.greenhouse.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.