Chief Operations Officer

4 weeks ago

London, Greater London, United Kingdom QCCA Full time
Job Title: Chief Operations Officer

The Chief Operations Officer will be a key member of our leadership team, working closely with the CEO to ensure the efficient and effective functioning of the charity. This role will oversee various aspects of our operations, including compliance, safeguarding, operations, and team management, finance, human resources, IT, and administrative functions.

Key Responsibilities:
  • Operational Leadership: Provide strategic leadership to all operational functions, ensuring efficient and high-quality service delivery. Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
  • Strategic Planning and Execution: Collaborate with the CEO and support, manage, and develop the senior management team to shape and execute the charity's strategic plan. Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
  • Board of Trustees Liaison: Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
  • Financial Management: Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources. Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
  • People Management and Development: Line manage and develop the senior management team, establishing performance goals and metrics for staff, offering regular feedback and development support. Promote an inclusive, diverse work environment that values employee engagement and professional growth.
  • Risk Management and Compliance: Develop and implement strategies to identify, assess, and mitigate operational risks. Implement internal controls and governance practices to safeguard the charity's reputation and assets.

Requirements:

  • Exceptional leadership skills with a proven track record of building and managing high-performing teams.
  • Knowledge of compliance, risk management, charity regulations, policies, and government guidelines.
  • Excellent financial acumen, including budgeting and resource management experience.
  • Knowledge of QuickBooks or similar accounting software for effective financial management and reporting.
  • Experience in operational management, including process improvement, organisational development, and risk management.

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