Brand Ambassador
3 weeks ago
About Paul Smith
Paul Smith is one of Britain's leading independent design companies, championing positivity, curiosity, and creativity. Our designs underpin every aspect of the company, whether it's a shirt, a shop, or a special collaboration.
Our guiding principle is to remain 'classic with a twist,' happily positioned between high fashion and formalwear, while taking reference from both.
The Role
We have an exciting opportunity to join our team as a Brand Ambassador at Fenwick department store in Kingston. As a Brand Ambassador, you will be responsible for overseeing the Paul Smith area and ensuring the brand has a positive presence within the store.
You will embody our Retail Values and deliver an outstanding customer experience, developing and maintaining excellent customer relationships while promoting the brand image and culture.
Key Responsibilities
- Welcome all clients through the Paul Smith sales ceremony, greeting, discovering, proposing, closing, and client follow-up to provide a memorable customer experience.
- Keep customers up to date with any Paul Smith activity to ensure they are fully engaged with the Paul Smith brand.
- Provide an 'above and beyond' experience to ensure unique customer interaction, resulting in a high level of repeat business throughout your area.
- Maximise all sales and customer opportunities and achieve set sales targets.
- Build strong working relationships with the Fenwick team.
- Give relevant business feedback to Paul Smith personnel.
- Deliver the brand visual standards while ensuring that stock levels are maintained to the required company standard.
About You
We are looking for someone with a passion for style, fashion, and the Paul Smith brand. You should be smart in appearance and individual flair, with excellent communication skills, confident and collaborative, flexible and reliable, and highly self-motivated and able to work to your own initiative.
Requirements
- Loves to provide excellent customer service.
- Minimum 1 year experience within a premium or luxury retail.
- Keen to work towards individual sales targets.
- Enjoys learning and sharing product knowledge with customers.
- Highly computer literate in order to monitor stock levels and interpret financial data.
Equal Opportunities
We celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.
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