IT Support Specialist

2 days ago


Selby, North Yorkshire, United Kingdom Drax Group Full time
About the Role:

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Drax Group. As the face of our IT department, you will provide exceptional customer service to our business units across the globe, ensuring that incidents and service requests are resolved quickly and efficiently.

You will be responsible for delivering a high-quality service, working closely with our teams to identify and resolve technical issues, and providing support through a combination of walk-up, deskside, and remote support.

Key Responsibilities:

  • Provide first-line technical support to our business units
  • Resolve technical issues and service requests in a timely and efficient manner
  • Collaborate with our teams to identify and resolve technical issues
  • Provide support through a combination of walk-up, deskside, and remote support
  • Meet or exceed service level agreements (SLAs) for incident and service request resolution

Requirements:

  • Experience working in a 1st line IT support role
  • Knowledge of Windows operating systems
  • Experience with Active Directory, Group Policy, SCCM, and Intune
  • Knowledge of Microsoft Office, Microsoft Exchange, Office 365, and Microsoft Cloud Services
  • Experience with mobile device management, including Windows and Apple devices
  • Knowledge of meeting room audio/visual equipment
  • Experience with installation, configuration, troubleshooting, and maintenance of desktop hardware and software

What We Offer:

  • A discretionary bonus between 5% – 10% depending on company performance
  • Private healthcare with Vitality
  • SAYE (Sharesave): discretionary scheme from time to time
  • Personal accident cover
  • Group personal pension plan where we'll pay up to 10%
  • Holiday 25 days plus bank holidays
  • Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
  • Opportunities and support to grow and develop

About Drax Group:

We are a leading energy company that is committed to making a tangible impact on the climate challenge. We work as part of a team that shares a passion for doing what's right for the future. With Drax, you can shape your career and a future for generations to come.

How to Apply:

If you're a motivated and enthusiastic individual with great customer service skills, good attention to detail, and the ability to prioritize and manage your own workload, we'd love to hear from you. Click the 'apply now' button to begin your Drax journey.



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