Claims Specialist
3 weeks ago
Claims Handler Role
We are seeking a skilled Claims Handler to join our team at National Highways. As a Claims Handler, you will be responsible for managing a portfolio of cases, working with stakeholders to ensure the collation of robust information and claims are settled in a timely manner.
Key Responsibilities
- Manage a portfolio of cases, working with stakeholders to ensure claims are thoroughly investigated and supported with evidence.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation.
- Investigate cases to ensure all evidence is factual, and make direct contact with claimants to interrogate their version of events.
- Work with insurers, service providers, and other stakeholders to obtain information to support case resolution in a timely manner.
- Closely work with the Claims Manager to successfully close cases through negotiation or by sending recommendations on the best value outcome.
Requirements
- Experience of handling cases in an insurance claims environment.
- Experience of working on IT systems, including case management systems.
- Detailed understanding of case management and case law.
- Excellent negotiating and client management skills.
- Excellent organisational skills.
- Able to work under pressure and prioritise workload effectively.
About Us
National Highways is a leading organisation in the delivery of infrastructure projects. Our Business Services Directorate plays a crucial role in supporting our business, and we are seeking a skilled Claims Handler to join our team.
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