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Branch Assistant

2 months ago

Colchester, Essex, United Kingdom Quay – SBD Full time
{"title": "Branch Assistant Role Overview", "content": "

At Quay – SBD, we're looking for a skilled Branch Assistant to join our team. As a key member of our trade counter team, you'll play a vital role in delivering exceptional customer service and supporting the branch in achieving its performance targets.

Key Responsibilities:

  • Provide excellent customer service, working closely with the team to ensure a positive experience for our customers.
  • Maintain high standards within the trade counter area and warehouse, ensuring a safe and efficient working environment.
  • Assist with health and safety compliance, adhering to company policies and procedures.
  • Be competent with multi-drop deliveries, ensuring timely and accurate delivery of products to our customers.
  • Work collaboratively with the Branch Manager and team to achieve branch performance targets.
  • Provide cover in the branch when required, demonstrating flexibility and a can-do attitude.

Requirements:

  • A friendly, welcoming attitude, with energy and passion to deliver exceptional customer service.
  • Be versatile and prepared to assist in all aspects of running the branch, with a willingness to learn and develop new skills.
  • A full valid driving license is essential, with a forklift truck license being a desirable asset.
  • Previous experience in a driving role is advantageous, but not essential, as full training will be provided.
  • Good organisational skills and IT literacy are essential, with experience in a trade counter environment being a plus.

What We Offer:

  • 24 days annual leave, plus statutory bank holidays.
  • Company pension.
  • Generous staff discount.
  • The chance to join a vibrant, progressive company that looks after its people.
  • The opportunity to voice your ideas and help shape the future of the business.
  • Real career prospects for the right people within the Epwin Group Plc.
  • Enrolment within "Lifeworks", which entitles employees to discounts at many high-street and online retailers, as well as a wider range of additional benefits.
  • Monthly awards where our people are recognised for outstanding contributions.
  • On the job and online training, with a focus on investing in our people.
", "lang_code": "en-US"}