Branch Supervisor

2 months ago

Colchester, Essex, United Kingdom Eurocell Full time
About the Role

We are seeking a highly motivated and experienced Branch Supervisor to join our team at Eurocell. As a key member of our operations team, you will be responsible for leading our branch operations and ensuring exceptional customer service.

Key Responsibilities
  • Lead by example and work closely with the Branch Manager to ensure day-to-day branch operations run smoothly
  • Provide exceptional customer service and support to new and existing customers
  • Ensure excellence in customer service, operational standards, and branch sales targets are achieved
  • Support the delivery of sales targets while developing and maintaining positive customer relationships
  • Assist with the delivery of branch operations, including stocktakes and audits
  • Provide support and assistance to Branch colleagues as required
  • Ensure Branch team compliance with Health and Safety, company policies, and procedures
Requirements
  • Passion and energy to deliver exceptional customer service and achieve business targets
  • A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
  • A commercial approach to drive sales and maximize margins, while ensuring our customers always walk away happy
  • Good organizational skills, with the ability to prioritize and use own initiative
  • Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP)
  • A full and valid driving license is essential, and a FLT license could be a distinct advantage
  • The ability to cover for the Branch Manager when required
  • Previous branch stocktake experience could be a distinct advantage
  • Comfortable to work in a small team and on occasion, alone
  • Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage
What We Offer
  • A very competitive basic salary of £27,903 per year
  • An excellent monthly bonus scheme, which added to your salary would be up to £32,703 per year
  • 25 days holiday, plus statutory holidays - normally 33 days in total each year
  • Free Healthcare plan for all employees
  • Enhanced Maternity and Paternity benefit
  • Free Life Assurance Plan of 3x your Annual Salary
  • Christmas shutdown
  • Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
  • Company Pension Plan
  • Employee discount on Eurocell products
  • Discounts across many well-known online and high street retailers
  • A blend of training, including e-learning and on-the-job training to help your career development
  • Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
  • Colleague Referral Programme; we pay you for successfully referring people to join our team
  • Excellent opportunities to grow with us, and progress your career

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