Branch Supervisor
2 months ago
We are seeking a highly motivated and experienced Branch Supervisor to join our team at Eurocell. As a key member of our operations team, you will be responsible for leading our branch operations and ensuring exceptional customer service.
Key Responsibilities- Lead by example and work closely with the Branch Manager to ensure day-to-day branch operations run smoothly
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards, and branch sales targets are achieved
- Support the delivery of sales targets while developing and maintaining positive customer relationships
- Assist with the delivery of branch operations, including stocktakes and audits
- Provide support and assistance to Branch colleagues as required
- Ensure Branch team compliance with Health and Safety, company policies, and procedures
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximize margins, while ensuring our customers always walk away happy
- Good organizational skills, with the ability to prioritize and use own initiative
- Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP)
- A full and valid driving license is essential, and a FLT license could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stocktake experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage
- A very competitive basic salary of £27,903 per year
- An excellent monthly bonus scheme, which added to your salary would be up to £32,703 per year
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on-the-job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
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