Duty Manager

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Abm Full time

Job Title: Duty Manager

Location: Fort Kinnaird

Shift Pattern: 5 over 7

Working Hours: 40 hours per week

Salary: Competitive

Job Overview

We are seeking a highly skilled and experienced Duty Manager to join our team at Fort Kinnaird. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our security and cleaning services.

Main Responsibilities

  • Manage the daily operation of the Control Room and Security team, ensuring all operations are fully compliant.
  • Provide essential operational support to the Centre Management Team.
  • Ensure both Security and Cleaning teams meet Mystery Shopper high standards.
  • Support programs relating to all aspects of the colleagues, including training, H & S, development, and welfare at work.
  • Manage the incident and accident reporting procedures.
  • Ensure all HR-related cases specific to staff onsite are followed up and actioned, in line with ABM policies & procedures.
  • Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics.
  • Complete all company paperwork as required.
  • Conduct return to work interviews and perform absence management processes as required.
  • Ensure all team members carry out their duties in a correct and timely manner in accordance with the security and cleaning specification.
  • Manage the maintenance and correct/safe usage of all equipment on site, ensuring any faults are reported and resolved as a matter of priority.
  • Ensure all team members are familiar with and adhere to the company's & client's onsite health and safety policies and procedures.
  • Ensure sufficient staff and equipment are available to meet all events requirements.
  • Ensure welfare needs of all team members are addressed in a prompt and expedient way, obtaining advice and guidance in line with ABM policy and procedures.
  • Foster and maintain excellent relationships with all parties on site, including retailers.
  • Ensure we maintain a 'one team' approach with The Centre management team and within the ABM Team.
  • Ensure that all administration requirements of the client are met correctly.
  • Identify and implement actions to reduce energy consumption and ensure innovative proposals are shared with client as best practice where possible & available.
  • Ensure monthly financial reporting to ABM General Manager is done timely & correctly at the end of each calendar month.
  • Support the development of direct reports through performance development reviews & ongoing training/supervision.
  • Attend the weekly management meetings & monthly KPI meeting with ABM Senior Management.
  • Undertake any reasonable duties as requested to meet the needs of the client.

Requirements

  • Valid SIA Licenses (Security Guard, Door Supervisor & CCTV) desirable, however candidate must work towards having SIA licenses if successful.
  • Exceptional Communication, written and spoken.
  • Minimum 3 years Security and Cleaning management experience desirable.
  • IOSH/NEBOSH desirable.
  • Experience of delivering security, cleaning, and associated services to a high standard.
  • Good IT literacy skills.
  • Strong customer service focus with attention to detail and understanding of mystery shopper expectations.
  • Self-motivation, confidence, and enthusiasm.
  • Flexible / supportive team player.
  • Ability to work effectively and flexibly within a busy, dynamic working environment.
  • Excellent interpersonal and organizational skills.
  • Strong written and verbal communication skills.
  • Confident and committed to providing a high-quality professional service.
  • Focused on the delivery of excellence in customer service.
  • Ability to prioritize work tasks.
  • Ability to get on well with others and inspire respect and confidence.
  • Ability to work under own initiative with a proactive outlook.

Benefits

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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