Customer Service Representative

5 days ago

Grimsby, North East Lincolnshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Team Member Role

About the Role

We are seeking a highly motivated and enthusiastic Customer Team Member to join our team at SPAR Yarborough. As a Customer Team Member, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities

  • Customer Service:
  • Provide a warm and welcoming experience for customers, responding to their queries and needs in a timely and efficient manner.
  • Process customer transactions accurately and efficiently, maintaining a positive and friendly service.
  • Upsell selected products to customers, highlighting multi-buy offers and ensuring maximum sales.
  • Store Operations:
  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
  • Adhere to all company policies and procedures, ensuring a safe and efficient working environment.

Requirements

  • Previous experience in a similar role and/or industry is preferred.
  • Reliable and efficient in following instructions and procedures, with excellent attention to detail.
  • Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.
  • Keen and enthusiastic approach to working in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What We Offer

  • Excellent benefits package, including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
  • Proactive promotion of internal candidates.
  • Paid Breaks.
  • Free Tea & Coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support – access to emotional support, counselling, legal, and financial advice.
  • Company Pension Scheme.
  • NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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