Automotive Operations Manager
1 week ago
At Sytner Group, we are currently recruiting for an Automotive Operations Manager to join our team in Birmingham. This is a unique opportunity to work with Ferrari at a very exciting time in the brand's history.
Salary: £60,000 - £80,000 per annum
About the RoleThis is a leadership position that requires exceptional inter-personal skills and the ability to take things to the next level. As an Automotive Operations Manager, you will be responsible for ensuring service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
You will also be responsible for ensuring efficient use of materials, equipment and labour resources. Building strong relationships with the brand and having a strong understanding of warranty processes is crucial for this role.
- Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
- Ensure efficient use of materials, equipment and labour resources.
- Build strong relationships with the brand and have a strong understanding of warranty processes.
- Actively coach and support the service team to develop individual competencies.
- Develop training plans for all technical personnel and play an active role with development.
- Ensure Health and Safety procedures are observed and maintained at all times.
- Ensure efficient progression of work through the workshop.
- To identify key processes and work on improving workshop flow and streamline the customer journey.
Increase productivity by removing waste, alongside tracking KPI's and team management.
This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would be considered.
The successful candidate will have to:
- Have excellent leadership skills and experience in a similar role.
- Be able to build strong relationships with the brand and have a strong understanding of warranty processes.
- Have excellent communication skills and be able to effectively coach and support the service team.
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every year
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
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