Ambulance Support Assistant

3 days ago


Guildford, Surrey, United Kingdom EMED Group Full time

We are seeking a skilled and compassionate Ambulance Care Assistant to join our team at EMED Group. As a key member of our Safe Care Division, you will play a critical role in supporting the police and other professionals in transporting vulnerable service users to and from healthcare facilities.


The ideal candidate will possess a full manual UK driving licence, a commitment to patient care, and excellent communication skills. You will work collaboratively as part of a team to ensure the safe and responsible transportation of service users, often in challenging situations.


Your main responsibilities will include working alongside the police and other professionals to transport service users between various locations, liaising with hospital staff to ensure safe conveyance, and handling over of service users to appropriate staff upon arrival at treatment centres.


We offer a competitive hourly rate of £12.44 and a range of benefits, including life assurance, online GP consultations, and access to physiotherapy and mental health consultations. If you are passionate about delivering exceptional patient care and possess the necessary skills and experience, we encourage you to apply for this rewarding role.


Main Duties:



  • Working as part of a team to support the service user on board
  • Taking responsibility for ensuring the vehicle is safely and responsibly driven
  • Assisting service users with challenging behaviour and/or mental health illnesses
  • Supporting challenging service users, who may need physical intervention
  • Working alongside the police and other professionals to transport vulnerable service users between a variety of locations
  • Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety
  • Responsible for lifting, securing, and helping service users in and out of the ambulance
  • Handing over of service users to appropriate staff on arrival at treatment centres/hospitals
  • Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights
  • Ensuring that the ambulance is kept safe, clean, and tidy

Requirements:



  • Full manual UK driving licence
  • Committed to patient care and the ability to build a rapport with patients
  • An effective communicator and experience of communicating with others in what can often be emotional and difficult circumstances
  • To be a calm, considerate, careful driver, with no more than six penalty points on your license
  • To have a natural flair for team working and collaboration
  • Be physically fit for patient handling, moving and occasionally, patient restraint when required
  • Able to problem solve and identify key changes in patients' behaviour whilst working in demanding situations

About Us:


EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all. Our ambition is to continue developing transport services that improve the health and wellbeing of people across our local communities.


This role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway, may help you in preparing this information when required.


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