Floor Manager

3 weeks ago

London, Greater London, United Kingdom River Island Full time
Key Responsibilities

We are seeking a skilled Floor Manager to lead our retail team and drive sales and service excellence. In this role, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high store standards.

Key Performance Indicators
  1. Drive omni-channel sales and data capture through delivering best-in-class service on the high street
  2. Increase conversion through customer engagement and spreading the joy of fashion
  3. Inspire customers using both verbal and visual engagement with the product
  4. Achieve and enhance brand standards including strong visuals
  5. Support achieving targets and drive key results through implementing strategic actions
  6. Use reports to make commercial and financial decisions that will increase profit
  7. Be aware of cost control, how to drive and protect profit
  8. Be fully responsible for all areas of retail risk and health & safety
Leadership and Teamwork
  1. Coach and develop talent driving succession, creating strong teams
  2. Support the management team and take accountability in their absence
  3. Lead a team by motivating and encouraging teamwork to achieve goals
  4. Manage performance and give in-the-moment feedback
  5. Implement and delegate tasks with close follow-up, but lead by example with a hands-on approach
Agile Working
  1. Ability to operate within different roles
  2. Recognise and adjust to change
  3. Ability to learn quickly, thoroughly, and deliver the detail
  4. Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  5. Adaptability to variation in work, requiring you to be multi-skilled
  6. Fast-paced and purposeful approach
Decision Making
  1. Deliver 100% compliance inline to all Company policies and processes
  2. Implement company decisions and take responsibility
  3. Seek advice from line Manager /expert and utilise team input when required
  4. Be well-organised and capable of planning efficiently to deliver results
Requirements
  1. Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up
  2. You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  3. Have a good understanding of the latest trends and our competitors
  4. Have good leadership skills
  5. Have experience in VM
  6. Have experience in analysing reports and making commercial decisions
  7. Be able to work on your own initiative
  8. Be a great communicator and be able to engage your team
  9. Be passionate about delivering a world-class experience to our customers
  10. Ability to make decisions, problem-solve, and take accountability with good planning skills
What We Offer
  1. Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products
  2. RI Rewards - Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway On top of this, you will also be entitled to a generous bonus scheme.
  3. Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders
  4. Family Hub - Every family is unique, we support Islanders with all different family setups, enhanced maternity, paternity, adoption & fertility treatment
  5. Giver Island - Give as you earn scheme, a 'Giver Island' day each year and matched funding
  6. Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on-the-job training and qualifications
  7. Pension - A contributory private pension scheme
  8. Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need

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