IT Support Specialist
3 weeks ago
The Delta Group is seeking an IT Support professional to join our Product Management team. As a key member of the team, you will be responsible for designing, implementing, and supporting client solutions for our Workstream suite of applications.
Key Responsibilities- Provide exceptional customer service support to internal and external users, addressing day-to-day operational queries and resolving technical issues.
- Set up data across systems to enable clients, suppliers, agencies, and other users to access and obtain our systems/services.
- Support the implementation of new clients into the business, ensuring seamless integration and effective system utilization.
- Work collaboratively with multiple stakeholders at all levels, operating in a team environment and proposing solutions to system and client requests.
- Translate clear and precise deliverables/enhancements, bridging the gap between system users and developers.
- Test changes and data to ensure systems are stable and performing correctly, documenting and implementing processes as needed.
- Excellent communication skills, both written and verbal.
- Previous experience working collaboratively, delivering to customer deadlines and requirements.
- Proactive problem-solving skills, with enthusiasm for learning new skills and tools.
- Knowledge of marketing, the print industry, warehousing, logistics, and MS Excel is desirable.
- 25 Days Annual Leave, plus Bank Holidays.
- Hybrid working (negotiable).
- Workplace pension, provided by NEST (National Employment Savings Trust).
- Employee Assistance Programme.
- Employee Discount Scheme.
- Training and Development Opportunities.
The Delta Group is an equal opportunities employer and welcomes all applications from suitably qualified candidates, regardless of disability, race, gender, age, religion/belief, sexual orientation, or any other characteristic protected by law.
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