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IT Support Specialist

3 months ago

Bishop's Stortford, Hertfordshire, United Kingdom The Delta Group Full time
About The Delta Group

We are a leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe.

Job Overview

An exciting opportunity has arisen for an IT Support Specialist to join our Product Management team, responsible for the design, implementation, and support of client solutions for our Workstream suite of applications.

Key Responsibilities
  • Provide excellent customer service support to internal and external users, addressing day-to-day operational queries and monitoring the support queue.
  • Set up data across systems to enable clients, suppliers, agencies, and other users to access and obtain our systems/services.
  • Support the implementation of new clients into the business, working simultaneously on multiple projects and engaging with multiple stakeholders at all levels.
  • Propose solutions to system and client requests, translating clear and precise deliverables/enhancements and helping bridge the gap between system users and developers.
  • Test changes and data to ensure systems are stable and performing correctly, documenting and implementing processes as needed.
Requirements
  • Excellent communication (written and verbal) and problem-solving skills.
  • Previous experience working collaboratively and delivering to customer deadlines and requirements.
  • Enthusiasm for learning new skills and tools, with a proactive approach to problem-solving.
Benefits
  • 25 Days Annual Leave, plus Bank Holidays.
  • Hybrid working (negotiable).
  • Workplace pension, provided by NEST (National Employment Savings Trust).
  • Employee Assistance Programme.
  • Employee Discount Scheme.
  • Training and Development Opportunities.

The Delta Group is an equal opportunities employer and welcomes all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation, or any other characteristic protected by law.