IT Support Specialist

4 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom The Delta Group Full time
Job Title: IT Support Specialist

Delta Group is seeking an IT Support Specialist to join our Product Management team. As a key member of our team, you will be responsible for providing technical support and assistance to internal and external users of our Workstream systems.

Key Responsibilities:

  • Monitoring the support queue and addressing user queries
  • Setting up data across systems to enable clients and suppliers to access our systems
  • Supporting the implementation of new clients into the business
  • Working simultaneously on multiple projects and engaging with multiple stakeholders
  • Operating in a team environment
  • Proposing solutions to system and client requests
  • Testing of changes and data to ensure systems are stable and performing correctly
  • Documentation and implementation of processes

Requirements:

  • Excellent communication skills
  • Previous experience working collaboratively
  • Experience delivering to customer deadlines and requirements
  • Proactive problem-solving skills
  • Enthusiasm for learning new skills and tools

Benefits:

  • 25 days annual leave, plus bank holidays
  • Hybrid working (negotiable)
  • Workplace pension, provided by NEST
  • Employee Assistance Programme
  • Employee Discount Scheme
  • Training and Development Opportunities

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