IT Support Specialist
4 weeks ago
Delta Group is seeking an IT Support Specialist to join our Product Management team. As a key member of our team, you will be responsible for providing technical support and assistance to internal and external users of our Workstream systems.
Key Responsibilities:
- Monitoring the support queue and addressing user queries
- Setting up data across systems to enable clients and suppliers to access our systems
- Supporting the implementation of new clients into the business
- Working simultaneously on multiple projects and engaging with multiple stakeholders
- Operating in a team environment
- Proposing solutions to system and client requests
- Testing of changes and data to ensure systems are stable and performing correctly
- Documentation and implementation of processes
Requirements:
- Excellent communication skills
- Previous experience working collaboratively
- Experience delivering to customer deadlines and requirements
- Proactive problem-solving skills
- Enthusiasm for learning new skills and tools
Benefits:
- 25 days annual leave, plus bank holidays
- Hybrid working (negotiable)
- Workplace pension, provided by NEST
- Employee Assistance Programme
- Employee Discount Scheme
- Training and Development Opportunities
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