Unlock Your Potential as a Customer Service Ambassador

1 week ago


Swindon, Swindon, United Kingdom Thames Water Full time
About Thames Water

We are the UK's largest water and wastewater company, serving over 16 million customers. Our mission is to build a better future for all, helping our customers, communities, people, and the planet thrive.

Job Overview

This role offers a unique opportunity to make a difference in the lives of millions of people while contributing to the protection of the world's water resources. As a Customer Service Representative, you will be at the forefront of providing exceptional service to our customers, listening to their needs, and finding solutions that exceed their expectations.

Key Responsibilities

Your primary focus will be on delivering outstanding customer experiences, engaging effectively with customers through various communication channels, and navigating systems and databases efficiently. You will also be responsible for problem-solving, working collaboratively with colleagues to resolve complex issues, and consistently demonstrating resilience and a positive attitude.

What We Offer

In return for your hard work and dedication, we offer a competitive salary starting at £22,524 per annum, 24 days holiday per year increasing to 28 days with length of service, and access to a range of benefits to support your health, wellbeing, and financial security. You will also have the opportunity to participate in our Cycle to Work scheme, shopping vouchers, and life assurance.

Benefits and Perks
  • Competitive salary: £22,524 per annum
  • Holiday entitlement: 24 days per year, increasing to 28 days with length of service
  • Benefits package: including Cycle to Work scheme, shopping vouchers, and life assurance


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