Deputy Store Manager

1 month ago

Newport, Newport, United Kingdom Pets at Home Full time
Deputy Store Manager – Newport

About Us

We're Pets at Home, a leading pet care business with a passion for delivering exceptional customer experiences. Our Pet Care Centres are community-focused stores where local people work with local pet owners to help local pets.

Job Summary

We're seeking a highly motivated and experienced Deputy Store Manager to join our team in Newport. As a key member of our store management team, you'll be responsible for leading the store in the absence of the Store Manager and contributing to the overall success of the business.

Key Responsibilities

  1. Lead the store team in the absence of the Store Manager, ensuring seamless day-to-day operations and exceptional customer experiences.
  2. Contribute to the development and implementation of store strategies, focusing on sales growth, customer satisfaction, and team engagement.
  3. Manage stock control, recruitment, and store standards, ensuring a high level of operational efficiency.
  4. Collaborate with the Store Manager to empower the team, maximize sales, and drive performance across key KPIs.
  5. Inspire and motivate the team to create a fantastic shopping and working environment.

What We Offer

We'll provide you with comprehensive training, skills, and knowledge to deliver exceptional customer service and drive business success. You'll enjoy a competitive salary, opportunity to earn an annual bonus, and a range of benefits, including:

  1. Annual bonus
  2. At least 28 days paid annual leave, rising to 33 days after 2 years
  3. Extra day off for your birthday
  4. Life Assurance – 4 times your annual salary
  5. Company pension contribution of 4%
  6. Colleague discount of 20% across the Group, including 30% off own brand

Requirements

To succeed in this role, you'll need:

  1. Experience in the retail sector with a minimum of 1 year's management experience.
  2. Flexibility to work a varied shift pattern across 7 days a week.
  3. Passion for retail and a proven track record of delivering high standards and great results.
  4. Ability to take on 6 months of industry-leading training covering key aspects of the role, customer service, and health and safety.

Join Our Team

We're an equal opportunities employer, committed to reflecting the diversity of the communities we serve. If you're passionate about delivering exceptional customer experiences and driving business success, we'd love to hear from you.

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