IT Service Desk Engineer
2 weeks ago
We are seeking an IT Service Desk Engineer to join our team to manage the resolution of computer software and hardware problems and assist in the maintenance of the systems and processes through providing telephone, email and remote support to Global users of the IT systems at Osborne Clarke and providing client site support when required.
Key Responsibilities:- Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's.
- Take part in the resourcing of the Guru Bar - IT's user facing facility to offer assistance for anything IT related.
- Maintain timely and quality Incident closure, aiming for first-time fixes where possible and escalation to next level where required.
- Ensure that IT solutions are relevant to the business need and developed to meet end user requirements.
- Help with the dissemination of skills and knowledge throughout the Technology Services team and actively collaborate with other members of the IT team to distribute workload effectively.
- Contribute to the continuous review and improvement of IT Services team processes.
- Keep up with advances in technology, new software and hardware in order to serve as an advisor to clients and other employees.
- Monitor Incidents to identify frequently arising issues and assist in the delivery of user coaching to resolve these.
- Manage own workload and incident queue whilst monitoring the main ServiceDesk queue for new incidents and requests, ensuring all calls are kept up to date.
- Understand information security and data protection initiatives and regulations.
- Understand and demonstrate a full understanding of information security and data security policies, best practices, and implications.
- Strong team player committed to assisting colleagues wherever necessary to maximise the effectiveness of the entire IT department.
- Willing and able to be flexible in working practices.
- Creative thinker skilled at solving problems for users.
- Willing to travel to other sites should it be required.
- Technical support experience gained in a Microsoft environment with a high level of problem solving, including Windows 10, MS Azure, Active Directory, Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online.
- Microsoft Teams (messaging & VOIP), Document Management Systems (such as iManage), digital dictation and integrated products such as BigHand, InterAction, InTune, PDFDocs and Mimecast.
- Experience of Remote Access/flexible working support.
- Experience using workflows and helpdesk business service tools, including incident / case management systems.
- Competitive salaries and generous benefits.
-
IT Service Desk Engineer
2 weeks ago
Bristol, Bristol, United Kingdom https:jobs-redefined.cositemap Full timeIT Service Desk EngineerWe are seeking an IT Service Desk Engineer to join our team to provide technical support and assistance to our users. As an IT Service Desk Engineer, you will be responsible for resolving computer software and hardware problems, maintaining systems and processes, and providing telephone, email, and remote support to users of our IT...
-
IT Service Desk Engineer
2 weeks ago
Bristol, Bristol, United Kingdom https:jobs-redefined.cositemap Full timeIT Service Desk EngineerWe are seeking an IT Service Desk Engineer to join our team to provide technical support and assistance to our users. As an IT Service Desk Engineer, you will be responsible for resolving computer software and hardware problems, maintaining systems and processes, and providing telephone, email, and remote support to users of our IT...
-
IT Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Xact Placements Limited Full timeMain ResponsibilitiesWe are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.You will also manage tickets escalated from 1st line members,...
-
IT Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Xact Placements Limited Full timeMain ResponsibilitiesWe are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.You will also manage tickets escalated from 1st line members,...
-
IT Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Xact Placements Limited Full timeMain ResponsibilitiesWe are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.You will also manage tickets escalated from 1st line members,...
-
IT Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Xact Placements Limited Full timeMain ResponsibilitiesWe are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.You will also manage tickets escalated from 1st line members,...
-
Service Desk Engineer
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full time £30,000Job Title: Service Desk Engineer**Key Responsibilities:**• Handle support tickets and resolve user issues efficiently.• Ensure the smooth operation of computer systems, software, and hardware.• Serve as the first point of contact for remote technical issues.• Provide quick and effective technical support to minimize user disruptions.**Technical...
-
Service Desk Engineer
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full time £30,000Job Title: Service Desk Engineer**Key Responsibilities:**• Handle support tickets and resolve user issues efficiently.• Ensure the smooth operation of computer systems, software, and hardware.• Serve as the first point of contact for remote technical issues.• Provide quick and effective technical support to minimize user disruptions.**Technical...
-
Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Logiq Consulting Full timeAbout Logiq ConsultingLogiq Consulting is a leading provider of Cyber Security and Information Assurance services. We specialize in delivering cutting-edge consultancy to high-threat clients and offering a range of security services and products across the Private and Public Sector.The RoleWe are seeking an experienced Microsoft 365 administrator/engineer to...
-
Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Logiq Consulting Full timeAbout Logiq ConsultingLogiq Consulting is a leading provider of Cyber Security and Information Assurance services. We specialize in delivering cutting-edge consultancy to high-threat clients and offering a range of security services and products across the Private and Public Sector.The RoleWe are seeking an experienced Microsoft 365 administrator/engineer to...
-
Technical Service Desk Engineer
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeJob Title: IT Service Desk EngineerLocation: RemoteSalary: up to £30,000About the Role:We are seeking a skilled IT Support Specialist to join our team at Peaple Talent. As a Technical Service Desk Engineer, you will be responsible for providing top-notch technical support to our global users.Key Responsibilities:Provide timely and effective technical...
-
Technical Service Desk Engineer
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeJob Title: IT Service Desk EngineerLocation: RemoteSalary: up to £30,000About the Role:We are seeking a skilled IT Support Specialist to join our team at Peaple Talent. As a Technical Service Desk Engineer, you will be responsible for providing top-notch technical support to our global users.Key Responsibilities:Provide timely and effective technical...
-
IT Service Desk Manager
2 weeks ago
Bristol, Bristol, United Kingdom Xerox Corporation Full timeXerox IT Services is seeking a highly skilled IT Service Desk Manager to join our client focus team based out of our Whitchurch Office in Bristol.The successful candidate will have responsibility for the End User Support IT service desk function for our clients, including all engineer resource development, incident management, service requests and change...
-
Service Desk Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeService Desk Engineer Role Overview We are seeking a skilled Service Desk Engineer to join our team at Peaple Talent. As a Service Desk Engineer, you will be responsible for handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Key Responsibilities: * Handle support tickets and...
-
Service Desk Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeService Desk Engineer Role Overview We are seeking a skilled Service Desk Engineer to join our team at Peaple Talent. As a Service Desk Engineer, you will be responsible for handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Key Responsibilities: * Handle support tickets and...
-
Service Desk Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeService Desk Engineer Role Overview We are seeking a skilled Service Desk Engineer to join our team at Peaple Talent. As a Service Desk Engineer, you will be responsible for handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Key Responsibilities: * Handle support tickets and...
-
Service Desk Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full timeService Desk Engineer Role Overview We are seeking a skilled Service Desk Engineer to join our team at Peaple Talent. As a Service Desk Engineer, you will be responsible for handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware. Key Responsibilities: * Handle support tickets and...
-
2nd Line Service Desk Engineer
1 month ago
Bristol, Bristol, United Kingdom Xact Placements Limited Full timeXact Placements Limited is seeking a skilled 2nd Line Service Desk Engineer to join their team in Bristol. As a key member of the service desk, you will provide technical support to customers over the phone and email, while maintaining accurate records in the ticketing system. Your responsibilities will include managing escalated tickets from 1st line...
-
Help Desk Engineer
2 months ago
Bristol, Bristol, United Kingdom Peaple Talent Full time £30,000Job Title:ITService Desk Engineer Location:We are supporting a leading legal practice who are looking to onboard a Service Desk Engineer to provide support to global users.With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for career growth.They put employees at the heart of their business model,...
-
Help Desk Engineer
4 weeks ago
Bristol, Bristol, United Kingdom Peaple Talent Full time £30,000Job Title:ITService Desk Engineer Location:We are supporting a leading legal practice who are looking to onboard a Service Desk Engineer to provide support to global users.With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for career growth.They put employees at the heart of their business model,...
