IT Service Desk Engineer
4 hours ago
We are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.
You will also manage tickets escalated from 1st line members, maintain internal documentation, and attend customer sites when required.
Key Skills and Experience- Experience in a similar position, preferably in an MSP environment
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Desktop & Server, Exchange, Active Directory, and 365
- Knowledge of VMware / Hyper-V and configuring and supporting Firewalls and Switches
- Familiarity with ITIL
The successful candidate will receive a competitive salary of £27,000-£30,000 per annum, depending on experience.
We offer a hybrid working arrangement with an alternating shift pattern, including an afternoon shift.
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