IT Service Desk Engineer

4 hours ago


Bristol, Bristol, United Kingdom Xact Placements Limited Full time
Main Responsibilities

We are seeking a skilled Service Desk Engineer to join our team at Xact Placements Limited in Bristol. As a Service Desk Engineer, you will be responsible for providing 2nd Line Support to customers over the phone and email, while maintaining the ticketing system up-to-date.

You will also manage tickets escalated from 1st line members, maintain internal documentation, and attend customer sites when required.

Key Skills and Experience
  • Experience in a similar position, preferably in an MSP environment
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Desktop & Server, Exchange, Active Directory, and 365
  • Knowledge of VMware / Hyper-V and configuring and supporting Firewalls and Switches
  • Familiarity with ITIL
Salary and Benefits

The successful candidate will receive a competitive salary of £27,000-£30,000 per annum, depending on experience.

We offer a hybrid working arrangement with an alternating shift pattern, including an afternoon shift.



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