2nd Line Service Desk Engineer

1 month ago


Bristol, Bristol, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking a skilled 2nd Line Service Desk Engineer to join their team in Bristol. As a key member of the service desk, you will provide technical support to customers over the phone and email, while maintaining accurate records in the ticketing system. Your responsibilities will include managing escalated tickets from 1st line members, maintaining internal documentation, and attending customer sites when required. To be successful in this role, you will need experience in a similar position, preferably in an MSP environment, and excellent communication skills. You should also have a strong understanding of Microsoft Desktop & Server, Exchange, Active Directory, and 365, as well as VMware/Hyper-V and firewall configuration. Knowledge of ITIL is also essential. In return, you will receive a competitive salary of £30,000-£34,000 per annum, depending on experience.



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