Head of Housing Operations

3 weeks ago

London, Greater London, United Kingdom Pertemps London Full time
Job Opportunity: Head of Housing Operations

This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in our organisation. As the Head of Housing Operations, you will be responsible for developing and implementing a comprehensive strategy for housing management, focusing on providing exceptional resident experiences.

The estimated salary for this role is £450 per day (Umbrella).

About the Job:

This senior leadership position involves driving a housing management strategy improvement plan, ensuring policies and processes are reviewed and optimised using data-driven insights. You will set and monitor performance targets to streamline services while maintaining statutory compliance and delivering transformation.

Budgetary responsibility is critical, with a focus on managing resources effectively, advising on financial impacts, and ensuring services operate within allocated budgets. Strategic governance and operational leadership are essential to aligning the service with council manifesto commitments and strategic priorities.

Main Responsibilities:
  • Collaborate with the Assistant Director of Housing Management to drive continuous service improvement and identify innovation and transformation opportunities.
  • Develop housing strategies and business plans that integrate neighbourhood management and align with corporate objectives.
  • Oversee sheltered housing service strategy, implementing improvement plans to meet organisational targets.
  • Work with project boards and senior managers to develop and adapt policies and procedures to anticipate organisational changes.
  • Prepare and present reports, briefings, and policy papers to various stakeholders, including cabinet members and senior leadership.
  • Provide direct leadership to managers, conducting appraisals, setting targets, and supporting professional development.
  • Ensure optimal use of staffing, financial, and other resources while maintaining adherence to council policies and legislation.
  • Deliver a responsive, multi-functional housing hub that enhances resident satisfaction and meets service standards.
  • Promote equality and diversity in service delivery and staff management, addressing inequalities proactively.
  • Act as a point of escalation during emergencies and deputise for the Assistant Director as needed.
Required Qualifications and Experience:
  • Educated to degree level or with equivalent professional experience.
  • Evidence of continuous professional development in management.
  • Proven experience in housing management within local government or a similar fast-paced environment.
  • Strong knowledge of the legal and regulatory framework for social landlords and housing legislation.
  • Experience managing budgets and delivering efficient, value-for-money services.
  • Demonstrated success in leading service transformation and developing multi-functional teams.
Skill Requirements:
  • Leadership & People Management: Inspire and develop staff to meet organisational goals, fostering a positive and inclusive work environment.
  • Strategic Thinking: Develop long-term plans aligned with corporate priorities and adapt to shifting external environments.
  • Data-Driven Decision-Making: Use business intelligence and benchmarking data to inform service improvements.
  • Communication: Deliver complex information clearly through reports and presentations tailored to various audiences.
  • Interpersonal Skills: Build strong relationships with stakeholders and partners, leveraging these to deliver positive resident outcomes.
  • Problem-Solving: Navigate complex challenges and implement effective, evidence-based solutions.
  • IT Proficiency: Advanced skills in Microsoft Office, Power BI, and other tools for analysis and reporting.

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