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Office Coordinator

2 months ago

Gloucester, United Kingdom MDE Consultants Ltd Full time

Job Title: Office Administrator

Job Type: Full-time

Company: MDE Consultants Ltd

About the Role:

We are seeking a highly organized and customer-focused professional to join our team as an Office Administrator. As a key member of our team, you will be responsible for handling inbound calls, processing customer orders, and coordinating with our logistics team for deliveries.

Key Responsibilities:

  • Handle inbound calls and process customer orders in a timely and efficient manner
  • Coordinate with the logistics team to ensure smooth delivery of products
  • Process payments over the phone and maintain accurate records
  • Direct inquiries to the appropriate departments and provide excellent customer service
  • Manage internal communication and documentation, including emails and reports
  • Support additional administrative duties as needed, such as data entry and filing

Requirements:

  • Experience with inbound calls and customer service
  • Strong administrative and organizational skills, with attention to detail
  • Proficient in IT and familiar with data protection principles
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure and manage your own workload

What We Offer:

  • 22 days holiday plus Bank Holidays
  • Discretionary bonus scheme
  • Comprehensive training and development
  • Company pension
  • Employee benefits, including a Cycle to Work scheme and Employee Assistance Programme
  • Free on-site parking