Customer Service Officer

3 weeks ago


Dartford, Kent, United Kingdom Kent County Council Full time

Role Overview

Kent County Council's Libraries, Registration & Archives service is a rewarding place to work. Our teams make a positive difference to the lives of our customers by putting our services at the heart of local communities.

Key Responsibilities

  • Lead frontline teams in Kent's town centre and branch libraries.
  • Ensure customer needs are met and day-to-day business is delivered to the highest standards.
  • Supervise the delivery of library services and line manage staff.
  • Deal with customer enquiries and complete birth and death registrations.

Requirements

The successful person will be a great people manager, resilient when dealing with day-to-day operational challenges, and enjoy meeting and working with a wide range of people.

Benefits

  • Competitive salary.
  • Local Government Pension Scheme.
  • Opportunities for training and professional development.
  • A wide range of health and wellbeing support.
  • Good work/life balance.
  • Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.



  • Dartford, Kent, United Kingdom Kent County Council Full time

    Role Responsibility The Customer Service Officer role is a pivotal position in Kent Libraries, Registration & Archives service, where you will lead the front-line teams in Kent's town centre and branch libraries. Your primary responsibility will be to ensure that the needs of customers are met and the day-to-day business is delivered to the highest...


  • Dartford, Kent, United Kingdom Kent County Council Full time

    About the RoleKent County Council's Libraries, Registration & Archives service is a rewarding place to work. Our teams make a positive difference to the lives of our customers by providing excellent services to local communities. As a Customer Service Officer, you will lead our front-line teams in Kent's town centre and branch libraries, ensuring the needs...


  • Dartford, Kent, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to deliver exceptional service and support to our residents. As a key member of our team, you will be responsible for providing high-quality support and assistance to our customers, working closely with our local teams to ensure seamless service delivery.Key Responsibilities:Providing excellent customer...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Access Officer.The successful candidate will be responsible for providing exceptional customer service and supporting the wider team in delivering services to our customers.Main Responsibilities:Providing customer service and support via various...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Access Officer. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Provide excellent customer service to internal and external...


  • Dartford, Kent, United Kingdom Kent County Council Full time

    Role OverviewKent County Council's Libraries, Registration & Archives service is a rewarding place to work. Our teams make a positive difference to the lives of our customers by delivering excellent services to local communities.Key ResponsibilitiesAs a Customer Service Officer, you will lead frontline teams in Kent's town centre and branch libraries. You...


  • Dartford, Kent, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to deliver exceptional service and support to our local community. As a key member of our team, you will be responsible for providing reactive repairs and maintenance across our portfolio of properties, working closely with residents to ensure their needs are met.Key Responsibilities:Providing excellent...


  • Dartford, Kent, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to deliver exceptional service and support to our local community. As a key member of our team, you will be responsible for providing reactive repairs and maintenance across our portfolio of properties, working closely with residents to ensure their needs are met.Key Responsibilities:Providing excellent...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support to customers via phone, email,...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    We are seeking a talented Customer Access Officer to join our team at St Leger Homes. As a key member of our team, you will be responsible for delivering exceptional customer service to our internal and external customers.The role involves carrying out a range of administrative duties, including supporting the wider team and providing high-quality customer...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job Summary: We are seeking a highly skilled and motivated individual to join our team as a Customer Access Officer. The successful candidate will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Provide customer service and support to internal and external customersCarry out a range...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support to customers via phone, email,...


  • Dartford, Kent, United Kingdom St Leger Homes Full time

    **Job Summary**We are seeking a highly skilled and motivated individual to join our team as a Customer Access Officer. The successful candidate will be responsible for providing exceptional customer service and administrative support to our customers.**Key Responsibilities**Provide excellent customer service and support to internal and external...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Dartford, UK.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Dartford, Kent, United Kingdom Kent County Council Full time

    Job SummaryThe Customer Service Officer role is a key position within Kent Libraries, Registration & Archives service, responsible for delivering exceptional customer service and ensuring the smooth operation of library services.Key ResponsibilitiesLead front-line teams in Kent's town centre and branch libraries, ensuring customer needs are met and...


  • Dartford, Kent, United Kingdom RJ Talent Connect Limited Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Brand Ambassador. As a Brand Ambassador, you will be working with well-known brands to increase their customer base through face-to-face residential marketing campaigns.Key ResponsibilitiesWorking with clients to develop and implement effective marketing...


  • Dartford, Kent, United Kingdom RJ Talent Connect Limited Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Brand Ambassador. As a Brand Ambassador, you will be working with well-known brands to increase their customer base through face-to-face residential marketing campaigns.Key ResponsibilitiesWorking with clients to develop and implement effective marketing...


  • Dartford, Kent, United Kingdom SPEEDECK Full time

    Customer Service Executive - Thurles Personal Lines Insurance (Full Time)Campion Insurance, part of PIB Group, is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs, ranging from home and motor insurance to complex commercial business packages and a full range of health, life, pension,...


  • Dartford, Kent, United Kingdom SPEEDECK Full time

    Customer Service Executive - Thurles Personal Lines Insurance (Full Time)Campion Insurance, part of PIB Group, is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs, ranging from home and motor insurance to complex commercial business packages and a full range of health, life, pension,...


  • Dartford, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals in Dartford is seeking a UK Customer Service Advisor to provide excellent service and resolve queries in a timely manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints efficiently and escalate when necessary.Process customer orders and...