Customer Support Coordinator

2 weeks ago


Manchester, United Kingdom CV-Library Full time
Service Support Administrator
Zachary Daniels Recruitment is seeking a skilled Customer Support Coordinator to join our team based in Wigan. This exciting opportunity is with a leading global provider proudly accredited by Investors in People.

As a Customer Support Coordinator, you will be responsible for receiving, recording, and processing incoming customer support requests via phone and email. You will also use the In-house system to log customer support requests accurately and promptly.

Key Responsibilities:
• Receive, record, and process incoming customer support requests
• Use the In-house system to log customer support requests accurately and promptly
• Create accurate quotations, estimates, or proposals for chargeable work and support services
• Coordinate both chargeable and non-chargeable support requests
• Produce and review support-related reports for the Head of Support Services

Requirements:
• Scheduling experience (beneficial)
• Strong IT skills, including proficiency in Excel and Microsoft Office
• Knowledge of processing supplier and sub-contractor purchase orders

The successful candidate will have a strong understanding of customer service principles and be able to communicate effectively with customers. The salary for this role is approximately £28k per annum, plus benefits.
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