Customer Support Coordinator

4 months ago


Manchester, United Kingdom Crystal Ball Limited Full time

**Planning & Scheduling Coordinator**

Crystal Ball are an Award-Winning vehicle tracking company based in Old Trafford. Our growing customer base extends across all business verticals serving small, medium and enterprise businesses as well local government, throughout the UK.

We are looking to immediately recruit 2 Installation Planner/Schedulers who will be responsible for arranging installation of our equipment into our customers fleets by directly liaising with the customer and our engineers.

As an Installation Planner/Scheduler, you will be responsible for delivering first-class customer support to our growing base of business customers. This is a rare opportunity to join a close-knit and vibrant team.
- be an excellent communicator
- have a very good telephone manner
- be always enthusiastic and have a polite and professional manner.
- be self-motivated
- be highly organised
- have attention to detail and be a team player.
- continually want to strive to improve our customer service standards by delivering an efficient service
- IT literate

Job Duties include but not limited too:

- Efficiently and profitably scheduling and dispatching engineers to customers
- Proactively monitoring engineer’s activity
- Processing of orders to ensure all work is carried out in time
- Ensuring your engineer area is clear of jobs at the end of the shift
- Recording all communications within the Company’s CRM

Your Reward & The Package on Offer:
Above market salary of up to £22,000 + Monthly Bonus, dependent upon experience

Monthly Bonus based on performance of SLA

Pension

Healthcare insurance

20 days Holidays + 8 bank holidays

Additional Day holiday for each full year of completed service (up to 25 days)

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester, M32 0FP: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Supply chain: 1 year (preferred)

Work Location: In person


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